Measuring Your Return on Investment
How will you know that purchasing the Unlimited Training Library® is a good investment for your property? It’s easy—we provide the forms that will help you calculate the return on investment (ROI) that training and certification achieves for your organization. You’ll be able to see in black and white the savings from reduced turnover and improved staff performance. The sample form below shows one of the tracking tools included with the Library to help you gauge your ROI.
Download the Turnover Worksheet
Turnover Worksheet
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Sample Turnover Calculation
 |
 |
 |
|
| Unlimited Training Library® Departments * |
Staff at Beginning Date |
Plus
+ |
Staff at Ending Date |
Divide by 2
= |
Average No.
of Positions |
| Administrative |
12 |
|
13 |
|
12.5 |
| Front Office |
9 |
|
11 |
|
10 |
| Housekeeping |
12 |
|
10 |
|
11 |
| Accounting |
2 |
|
2 |
|
2 |
| Sales & Marketing |
5 |
|
5 |
|
5 |
| Security |
3 |
|
4 |
|
3.5 |
| Engineering |
4 |
|
3 |
|
3.5 |
|
|
|
|
|
|
| Property Totals |
47 |
|
48 |
|
47.5 |
|
|
|
|
|
|
| Departments |
# of Terminations |
Divide |
Average # of Positions |
Multiply by 100 |
Turnover Rate |
| Administrative |
1 |
|
12.5 |
|
8% |
| Front Office |
2 |
|
10 |
|
20% |
| Housekeeping |
2 |
|
11 |
|
18.18% |
| Accounting |
0 |
|
2 |
|
0 |
| Sales & Marketing |
0 |
|
5 |
|
0 |
| Security |
0 |
|
3.5 |
|
0 |
| Engineering |
1 |
|
3.5 |
|
28.57% |
|
|
|
|
|
|
| Property Totals |
47 |
|
48 |
|
12.63% |
|
|
 |
|
 |
*Include departments that are relevant for your property.
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© 2008 American Hotel & Lodging Educational Institute
|
